Total quality management (TQM) [electronic resource] : principles, methods, and applications / Sunil Luthra ... [et al.].
- 其他作者：
- 其他題名：
- Mathematical engineering, manufacturing, and management sciences.
- 出版： Boca Raton, FL : CRC Press 2021.
- 叢書名： Mathematical engineering, manufacturing, and management sciences
- 主題： Total quality management--Textbooks. , Total productive maintenance--Textbooks.
- 版本：1st ed.
- ISBN： 9781003053156 (ebook)
- URL：
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- 一般註：Includes bibliographical references and index. 111年度臺灣學術電子書暨資料庫聯盟採購
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讀者標籤：
- 系統號： 000296784 | 機讀編目格式
館藏資訊
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.
摘要註
"This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM)"--
